FAQ
How do I connect my BirdWatcher Feeder?
- Connect to a 2.4GHz Wi-Fi network.
- Download the VicoHome app on your phone or tablet.
- Once the VicoHome app is connected to your home Wi-Fi, it will use that connection to stream the feed to your mobile device.
- Explore the tutorials available in the app for step-by-step guidance on setting up your Birdfy Feeder.
- If you have further questions or need assistance, our customer support team is ready to help.
Is BirdWatcher Feeder weatherproof?
Yes, the feeder itself is IP65 weatherproof and designed to withstand rain, snow, and harsh sunlight for durability and functionality in outdoor environments.
Is BirdWatcher Feeder squirrel-proof?
While designed to deter squirrels, no feeder can guarantee complete squirrel-proofing. The BirdWatcher Feeder, however, has a built-in HD microphone that you can use to shoo away the squirrels.
Does the BirdWatcher Feeder have local storage?
Absolutely! The BirdWatcher Feeder offers 30-day complimentary cloud storage, extendable with the EVR service. It also supports SD cards for local storage.
What makes us unique from other brands?
The BirdWatcher Feeder comes with a rechargeable battery and solar power at no extra cost, ensuring worry-free operation.
What is the BirdWatcher Feeder made of?
The transparent plastic allows easy seed monitoring and cleaning. With a built-in 5000mAh battery, solar panel, and waterproof design, it ensures durability outdoors.
Does it need WiFi to operate?
Yes, a 2.4GHz Wi-Fi connection is required for the BirdWatcher Feeder to function and capture your favorite birds in the backyard.
What are the operating temperatures?
The weatherproof feeder can withstand temperatures from -5°F to 120°F (-20°C to 50°C).
When will my order arrive?
Shipping times vary but generally take 5–10 days. Track your package using the link sent to your email after shipment.
What is your return policy and warranty?
Enjoy worry-free shopping with a 30-day return policy and a full-year warranty on your BirdWatcher Feeder.
How can I contact customer support?
Use our contact form for assistance, and our team will promptly respond to any setup or operation queries for your BirdWatcher Feeder.